Privacy policy

Last Updated: November 1, 2025

At Kwench The Kangen Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information for both online orders and in-store subscriptions.

1. Information We Collect

We collect information necessary to provide our products and services, including:

  • Contact Information: Name, email, phone number, billing/shipping address
  • Payment Information: Credit/debit card or payment method details
  • Order Information: Purchase history, subscription details, refill records
  • Communication Information: Emails, text messages, and customer feedback

2. How We Use Your Information

Your information is used to:

  • Process orders and manage subscriptions
  • Provide water refill services at our store
  • Send important account, billing, and refill notifications
  • Share promotions and updates (if opted in)
  • Improve our services and customer experience

3. SMS & Email Communication

By providing your phone number or email, you consent to receive:

  • Text updates about your subscription, refills, or promotions

  • Email notifications about your orders or store updates

Compliance:

  • Reply STOP to unsubscribe from texts
  • Reply HELP for assistance
  • Standard message and data rates may apply

We do not sell or share your personal information with third parties for marketing purposes.

4. Data Protection

  • We store your data securely using trusted payment and hosting providers.
  • Only authorized staff have access to personal information.
  • We implement industry-standard practices to protect against unauthorized access, alteration, or disclosure.

5. Sharing Information

We only share your information in limited cases:

  • With payment processors to complete transactions
  • When required by law or to protect rights and safety
  • For operational purposes directly related to fulfilling your orders or subscriptions

6. Your Rights

  • You can access, update, or request deletion of your personal data at any time.

  • You can opt out of promotional communications by following the unsubscribe link or replying STOP to texts.

7. Children’s Privacy

Our store is not intended for children under 13. We do not knowingly collect personal information from children.

8. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted here with the new effective date. Continued use of our services means you accept the revised policy.

9. Contact Us

For questions about this Privacy Policy or your personal data, contact us: