Cancellation policy

Purchase Options & Cancellation Policy – Kwench The Kangen Store

Last Updated: November 1, 2025

This policy explains how purchases and cancellations work for both online merchandise and in-store subscriptions at Kwench The Kangen Store.

1. Online Merchandise Orders

  • All online orders are final once placed, unless eligible for return under our Refund & Return Policy.

  • You may cancel an online order only before it has been shipped.

  • To request a cancellation, email us immediately at kwenchthekangenstore@gmail.com.

  • Once the order has shipped, standard return procedures apply.

2. In-Store Subscriptions / Membership Plans

  • Subscriptions are billed automatically at the start of each billing cycle.

  • You may cancel anytime before your next billing date by:

  • Subscription cancellations take effect at the end of the current billing period.

  • Subscription payments are non-refundable. No partial refunds are given for unused water or days.

3. Refunds

  • Online Merchandise: Refunds follow the 30-day return policy.

  • In-Store Subscriptions: Payments are non-refundable. Only billing errors may be reviewed for possible correction if reported within 7 days.

4. Changes to Purchase Options

  • Kwench The Kangen Store reserves the right to update purchase options, subscription plans, and cancellation terms.

  • Updates will be posted on our website. Continued use of services constitutes acceptance of changes.

5. Contact Information

For any questions regarding purchase options or cancellations, please contact us: